Q: I’ve never experienced a virtual market before… how does it work?

The luckygirl virtual POP UP will be an online version of our markets using E-commerce instead on in-person shopping. Customers are “attending” our POP UP shop event, but instead of walking from vendor to vendor, they are clicking through vendor to vendor. They can peruse & purchase from any number of vendors all on 1 site with 1 checkout!

To walk you though it further, it will look something like this…

Once the site is live December 1st, shoppers will enter a virtual POP UP of diverse, talented and local vendors. Presented as a streamlined shopping experience, visitors can easily surf though the list of shops & products. By clicking on thumbnail categories or our directory, they will view images and descriptions of all the goods within each vendors virtual shop. Shoppers can move between different shops, simply adding items to their cart as they go! Once they are done filling their cart, they can pay for all their items at once using a credit card or PayPal. We are working on implementing a delivery system that benefits both the vendor & the customer alike by keeping costs low & convenience high.

A bona fide 1 stop shop! Supporting the #shoplocal movement PLUS flexible delivery options will be especially engaging to our virtual visitors!

Q: When is the virtual market?

From December 1st to December 7th the site will be live 24 hours a day for 7 days.

Q: How will my shop be created within the luckygirl virtual POP UP?

Vendors will use their own images and upload all their items to their online shop using our vendor management system via Shopify. We will give you easy, clear instructions on how to do this & offer support should issues arise. We are using a multi-vendor marketplace via Shopify. This is why we require that all accepted vendors have a Shopify account so are all connected on the same platform.

Q: I already have a Shopify account, can I just give you a link to my existing online store and call it a day?

No, not exactly. You will have to create a new online store within our virtual market BUT the good news is you won’t have to start from scratch. We will help guide you through the process of exporting & uploading your Shopify shop’s product CSV. This helps to cut down time in having to re-upload your items to the new site. You’ll be able to edit & change your items within our virtual POP UP.

Q: I’m not on Shopify, can I still participate?

Yes! We will help you every step of the way. We will provide information & videos on how to get set up. We will also offer you support should you need a little extra help. You can sign up with Shopify for a free 14 day trial.

Q: Is there a limit to the number of items I can have in my shop?

Nope. You can list any number of items, although we would suggest not to overwhelm shoppers with a zillion items. For each item listed you can post up to 10 images of that item. In keeping with the general streamlined presentation, we would recommend a mindful, well photographed selection of images to present your work.

Q: How will I receive orders during the virtual market?

Vendors will get email notifications when you sell an item, including customer name, email & mailing address. You can continue to fill & ship orders as they come in from December 1st to the 7th!

Q: How will customers receive their order?

All vendors will be responsible for delivering their orders - be that by way of shipping, local pick up or local delivery. Once we have selected the vendor line up, we will work together to determine which method of delivery will work best via our virtual market. We will also work in flexibility for delivery options, as each business has different needs.

Q: If my customer requests shipping, when can I send out their order?

Because December is the busiest shipping month, we suggest as soon as you are able. Our shipping deadline for all orders is December 12th. That is, we require that all vendors commit to shipping all orders on or before December 12th.

Q: How will I receive payment once the virtual market is over?

Payout from your sales will be sent to you by December 21, 2020. A PDF record of all sales will be provided. A 12.5% commission will be deducted from your final sales total.

Q: Why is the commission 12.5%?

The commission stems from the cost of hosting a multi-vendor E-commerce platform, technical support, Shopify fees as well as luckygirl POP UP’s operating costs. The 12.5% commission seems to a standard rate across the country for virtual marketplaces.